Saturday 04 | 09 | 2010
Castellano
       
  INFO-CENTRO
Quality and Satisfaction survey
DETAILS OF PERSON TAKING THE SURVEY
(If you would like your responses to remain anonymous, you need not fill in the following section)
Company/company name:   Name/role:
Address:   Town:
Postcode:   Country:
Landline:   Mobile telephone:
E-mail address   Fax
 
QUALITY AND SATISFACTION SURVEY

Dear Customer, in order to evaluate and implement corrective and ongoing improvement activities, we are interested in your assessment about our company. We would ask you objectively to complete the following Quality and Satisfaction Survey, clicking on the response boxes that most closely match your opinions. Please remember that you can also do the survey by e-mail or at our website: rdaramoneda.com

VG
Very Good
G
Good
A
Average
P
Poor
 
 
Complete range of services
Collection within the timeslot requested
Meet your service requirements
Is aware of and uses the collection operation via our website
Products and services that are easily identifiable
Behaviour and attitude of the driver-collector
 
 
2.- SALES SUPPORT
VG
G
A
P
  6.- DELIVERY OF SHIPMENTS
VG
G
A
P
Information offered by our Sales Representatives
Transit and delivery times within the deadlines
Frequency of maintenance and information visits
Delivery according to the service type selected
Analytical capability of the department
Shipments delivered correctly in terms of contents and quality
Behaviour and attitude of the driver-deliverer
 
 
3.- CUSTOMER SERVICES
VG
G
A
P
  7.- WEBSITE TOOLS
VG
G
A
P
Being identified and call waiting time
Tracking shipments
Responding to and solving incidents and complaints
Collection Request
Personalisation of your service requirements
Shipment Documentation
Efficiency of telephone service
Viewing Delivery Confirmations
Efficiency of e-mail service
General contents of the website
Efficiency in processing incident files
Analytical capability of the department
 
 
4.- COMPUTER INTEGRATION
VG
G
A
P
  8.- BRAND IMAGE
VG
G
A
P
Documentation system
Easily identifiable corporate identity
Labelling system
Uniformity of staff
File Transfer System
Behaviour and attitude of the driver-collector
 
 
PERCEPTION OF SATISFACTION  
What was the reason you chose RDA Ramoneda?
The company was recommended  
For the service  
 
 
 
 
 
 
 
 
   
   
Does RDA Ramoneda continuously improve its service in terms of delivery deadlines, areas covered, tools and methodology?
Do you positively rate the personalised treatment that differentiates us from other companies in the sector?
For the price
Would you recommend companies in your sector to use RDA Ramoneda's transport and distribution services?
 
yes
no
 
 
 
 
IMPROVEMENT SUGGESTIONS AND PROPOSALS
(please use this space to indicate any observation that you consider to be of interest)
   
   
 
 RDA Ramoneda
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